Final Sales, Cancellations & Refund Policy
ALL SALES ARE FINAL, SUBJECT TO APPLICABLE LAW AND THE LIMITED EXCEPTIONS OUTLINED BELOW.
Once an Artist purchases, subscribes to, or otherwise pays for a promotional service or featured placement through StreetThomas.com, payments are generally non-refundable.
Refunds will not ordinarily be provided where an Artist:
- Changes their mind after purchasing a promotional service.
- Voluntarily withdraws from the promotional opportunity.
- Fails to provide required photographs, biographies, music links, or other requested materials.
- Provides inaccurate, incomplete, misleading, or unauthorized content.
- Causes publication delays through failure to respond, cooperate, or satisfy submission requirements.
- Violates the Artist Submission Terms or applicable laws.
An Artist may be entitled to a refund if StreetThomas.com fails to publish an expressly agreed and paid Artist feature for reasons not attributable to the Artist, including where we are unable or unwilling to provide the purchased service.
Where StreetThomas.com is responsible for such a failure, we may first offer a reasonable opportunity to complete the agreed publication, where appropriate and permitted by law. If the service cannot be delivered, a refund of the applicable undelivered service fee will be provided, subject to applicable legal requirements.
Nothing in this policy excludes, restricts, or overrides any refund, cancellation, consumer protection, or other rights that cannot lawfully be waived.
